Customer Perspectives Mystery Shopping Review (Detailed Look)

Customer Perspectives Rating

Customer Perspectives is not a bad site. However, it also doesn’t offer anything unique compared to other mystery shopping sites offer. It can serve as a decent option as long as you are okay with the long wait time to receive payments.

Are you looking for an interesting way to earn extra cash?

If so, you might be interested in a site called Customer Perspectives. This site claims you can earn extra cash working as a mystery shopper.

If this is something that sounds appealing to you, I highly suggest you continue reading this Customer Perspectives Mystery Shopping review. In this review, you will get a detailed look at what the site has to offer, so you will know exactly what to expect from it.

Then you can decide if it is a site worth joining or not. So let’s go ahead and examine what Customer Perspectives has to offer, shall we?

What is Customer Perspectives, and what does it offer?

Customer Perspectives is a company that has been providing mystery shopping services for a long time. It is indeed a legit site since you really will get paid working as a mystery shopper for them.

However, this doesn’t necessarily mean that it is worth your time. To figure out if it is a site you should join, you must first understand how it works. And the best way to do that is to examine the earning opportunity it offers so you can get a clear picture of how much time and effort is required to earn from it.

So here’s how to earn from Customer Perspectives.

The earning opportunity – Mystery Shopping Assignments

The site only offers one type of earning opportunity, and that is through mystery shopping assignments.

Once you become a mystery shopper for this site, all you have to do is log in to the member dashboard to view all the available assignments you can work on.

how to earn from customer perspectives
To earn, you need to do mystery shopping assignments found on the job board.

Take note though those assignments will only appear once you’ve completed your profile, so after you finish signing up, I recommend you log in to the dashboard first and complete your profile. Once your profile is completed, just go to the “Job Board” section to view all the assignments available in your area.

The photo above shows what the job board looks like. I have blurred the names of the shops to hide their identity since it is against their policy to reveal which shops have a mystery shopping assignment. Each assignment will tell you how much you will earn for completing it and the days when you should do it.

If you see an assignment you are interested in working on, just click it to see the full details. Make sure to read all the details and understand what the assignment is asking you to do.

If you are new to mystery shopping, the most important thing you need to remember is to not let any shop attendant/staff identify you as a mystery shopper because then you won’t be to get an honest reaction from them.

Once you’ve understood what the assignment is asking you to do, just scroll to the bottom of the details page and click the “Go” button to apply for the assignment. By doing so, you are letting the site know you want to take on the assignment.

During this part, you will have to indicate when you want to do the assignment. Make sure to set a schedule according to the available dates of the shop. Once you’ve submitted your application, the site will review it. You will usually hear back from them within 24 hours if your application was accepted or not.

Take note that some assignments will require certification. These certifications will show up under the certification section. So if you are interested in a job that requires certification, make sure to take the test before you apply for it.

Regarding the status of your application, you will receive an email from the site stating whether your application was accepted or rejected. You can also check whether your application was accepted or not by logging in to the dashboard and going to the “My Jobs” section.

If your application is accepted, you just have to show up at the shop during your indicated schedule and perform the tasks needed. After you’ve finished the assignment, you will be given 12 hours to submit your report.

Failure to do so during the allotted time will forfeit your slot for the assignment, so make sure to submit your report on time. When you’ve submitted your report, the site will review it, and if everything is in order, your submission will be approved, and you will be eligible for the compensation promised.

In the next section, I will discuss how you will get paid. So that’s how the assignments work. It can take some getting used to, especially if you are just starting out as a mystery shopper. Just always make sure you have understood what the assignment is asking you to do, and you will be fine.

Recommended: Check Out the Best Mystery Shopping Sites

How do you get paid?

Every time you complete an assignment, you will earn a certain amount. In some cases, you will also get reimbursed for the money you spent when doing the assignment. This will depend on the shop, though, so don’t expect that every assignment will offer reimbursement.

When you earn from an assignment, the payment will be sent using the payment method you set in your profile.

You have two options: you can get paid via PayPal or Venmo. You don’t have to reach a threshold to receive your earnings like on some mystery shopping sites.

But the downside is that it will take five to six weeks before the amount will be credited to your PayPal or Venmo account. That’s quite a long wait, in my opinion.

The payment system of Customer Perspectives is relatively straightforward, and I like that it offers convenient payment methods like PayPal and Venmo.

If you are interested in more sites that offer a convenient payment method, I recommend you also check out the top sites that pay via PayPal.

How much money can you make?

The amount you can earn from Customer Perspectives will mostly depend on where you are located. That’s because the availability of assignments will depend on the city you live in.

If you live in a metropolitan area, your chances of finding assignments on a regular basis will be very high.

But if you live in a small town, there usually aren’t any opportunities to earn, based on my experience. That’s just how mystery shopping works. So this site will really only be profitable if you live in a big city.

As for how much you can earn per assignment, most of the time, you can earn around $15 to $20 per assignment you complete. For reimbursements, the range will be around $15 to $25. But as mentioned earlier, not all assignments offer reimbursements.

Overall, I would say the earning potential of Customer Perspectives is not that bad. But as I’ve said above, you should only join this site if you live in a big city.

mobile version of customer perspectives

Can you use it on mobile?

Customer Perspectives doesn’t have a mobile app you can download. But the site does say that the assignments it offers are also available through GigSpot, so if you really want to use a mobile app to access the assignments, you can just use GigSpot.

But if you want to use their member dashboard, you can still conveniently do so since it is mobile-friendly. You will be able to view all the assignments using your mobile device. It’s not as convenient as a mobile app, but the overall user experience it offers is decent.

Who can join Customer Perspectives?

This site is only available for people who live in the US and Canada. If you live somewhere else, then this is not for you.

how to join customer perspectives
To join, you just have to create a password.

To sign up, you will have to go to a different platform which is powered by ShopMetrics. So don’t be alarmed if you attempt to register and are taken to a different website.

The registration process is very straightforward. You just have to provide your email address and a few details, including your password. Then, you’ll have to confirm your registration by clicking on the confirmation link that will be sent to you via email.

Once you’ve done that, you are now a registered mystery shopper of Customer Perspectives. But as I’ve explained earlier, you have to complete your profile before you can start working on assignments, so I suggest you do this immediately after registering.

Can you get support?

If you have any questions about the site or your account, you can check out the FAQ page of the site. It discusses most of the important topics you need to know.

If you can’t find the answers you are looking for, you can get in touch with the support team instead. You can use the contact form provided by the site, or you can email their support team directly at [email protected].

Overall, I would say the site does provide decent support for its members since it offers a couple of ways for you to request assistance.

Final Verdict

Customer Perspectives is a legit mystery shopping site that will pay you for completing mystery shopping assignments. It has a couple of decent features, but it also has a few limitations you need to know.

Let me finish this review by summarizing its pros and cons, so you can get a clear overview of what the site offers. Then you can decide if it is for you or not.



  • Offers payment via PayPal
  • No payout threshold


  • Limited earning opportunities
  • High payout threshold
  • The app consumes more battery charge, so you will have to charge your device more than you're used to
  • You have to install the app manually

In my opinion, Customer Perspectives is not a bad site. However, it also doesn’t offer anything unique compared to other mystery shopping sites offer.

If you need an additional mystery shopping site to earn from, this can serve as a decent option as long as you are okay with the long wait time to receive payments.

But personally, the five to six weeks of waiting to receive the payment is too long for me. You will be better off joining mystery shopping sites that pay quickly, in my opinion. For a list of these sites, I recommend you check out the best mystery shopping sites instead.

But if you prefer a simpler way to earn that doesn’t involve going to a certain location to earn, I recommend you check out the top survey and GPT sites in your country instead. The sites on this list all have good earning potential, and you will be able to earn in the comfort of your home.

Plus, you will definitely find a site you can join regardless of where you live.

If you have any comments, questions, or have any experience with Customer Perspectives Mystery Shopping yourself, I would love to hear from you in a comment below.

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