Surveytime is a paid survey site where you supposedly can get instantly rewarded for completing online surveys.
But is Surveytime legit and really a fast-paying survey site, or is it a scam to stay away from?
I have joined and tested it myself and have used it regularly for several years, and I have also been paid by it many times (you can see payment proof later in this review).
That does, however, not mean it is necessarily worth it for you. And it has also gone through a lot of changes and updates since I first joined it.
In this Surveytime review, you will learn exactly what you currently get out of joining and how it works, so you can easily decide if it is a site for you or not.
What is Surveytime, and what does the site offer?
Surveytime.io is a very simple survey site where you can share your opinion through surveys and get paid for this.
It is so simple that it almost confused me when I first joined:-) This might sound strange, but there is not much information on the site, so I was even quite suspicious when I first saw it.
I still decided to join, and as already mentioned, it turned out to work well for me, and I have been paid by it myself several times. However, a lot has changed since then.
So, to know if it will currently be worth it for you or not, let's look at exactly what it offers and how it works.
Let's start by going over how to register, as it is a bit different than on most other survey sites.
Step 1 – Register and confirm your email
To get started at Surveytime, you, of course, first have to register. You probably already figured that out yourself:-)
The reason I am still mentioning this step here is that the registration process is a bit different from most other survey sites.
It is very easy to join by just giving your email and name.
It is, however, different in the way that you do not have to choose your own password, which kind of confused me at first.
After you join, one will automatically be generated for you and sent to you via email.
Also, as usual on survey sites, you need to confirm your email. This step is important on Surveytime – without confirming your email, you will not be able to get your rewards out.
So these are the initial steps to join. Still, it is quite straightforward, even though a bit different. What confused me at first was, however, the next step.
Step 2 – Fill out a profile survey
The next step after you join is to take a survey to fill out your profile so they can match you with surveys.
Most survey sites have a profile you can fill out to get a better chance to qualify for surveys, so there is nothing unusual in this in itself.
On Surveytime, you used to have to fill it out before you even got to the member area. However, this has changed when they made several big changes recently, so you can now choose when you want to fill out your profile.
During the profile survey, I was asked the same questions several times, which made me a bit annoyed, and I was not sure what was going on.
The reason for this was, however, probably to check the consistency of my answers to see if I answer surveys honestly. So, if you join, make sure to answer honestly so you can give consistent answers.
Luckily, it did not take too long to fill out. It says it should take you around 15 minutes, but for me, it only took around 10 minutes.
I was honestly about to give up during the initial survey because I was a bit confused about what was going on and not sure if it was legit, but I was also curious and had to finish it to see what would happen:-)
I am glad I did. Because even though the initial sign-up process confused me a bit, it turned out it has some really good survey options once you are a member.
So make sure to fill out the survey profiler if you join – it will be worth it on the other side:-)
Step 3 – Take surveys
I was very curious to see what Surveytime actually offered on the inside.
It actually turned out to be quite a lot of survey opportunities. When I first joined Surveytime, there was a list of surveys inside the member area. This has, however, changed. Now, there is only one way you can get access to surveys.
Once you log in to the member area. Here, you will then see if there is a survey available for you.
It works like a survey scanner. It looks for surveys, and if there are any, you will get a message that shows how much the survey pays and how long it will take to complete it. This does not mean you will necessarily qualify for the survey. But if you do not qualify, the scanner will scan for another survey and see if there are other surveys available.
Sometimes, it can take some patience to find the surveys you qualify for, but there is a good number of surveys available through the member area. There might even be times when there are none, but then you can check back later.
There is one more way you can get surveys. Once you have signed up, you will sometimes receive an email with a survey invitation.
You can see immediately how long the survey will take and if it is only available on desktop or mobile.
Receiving email invitations like this is very user-friendly, in my opinion. Just make sure to also log in and check for surveys inside the member area, as not all surveys will be sent via email.
I have seen some people saying they had not received surveys for a while, but it was actually just the emails they had not received. They could still have found surveys by logging in.
Surveytime has implemented a new system called Atoms to help you earn money even when you fail to complete a survey (you get disqualified). If you don’t complete a survey, Surveytime will exchange 10 Atoms for a small payment.
If you don’t have enough Atoms, then you will not get paid for that survey. Meaning, you need to collect Atoms to get paid for failed surveys.
To collect Atoms, you must complete a survey or maintain a daily streak by attempting to answer at least one survey every day. For every 10 Atoms, you will receive $0.01, which isn't much, in my opinion. It won't significantly increase your earnings, but at least you get something from surveys you get disqualified from.
Not a lot of sites have this kind of system. If you are interested in more sites that have this kind of system in place, I suggest you also check out the top sites that have a disqualification bonus.
Overall, the way Surveytime is created is very simple, and the simplicity makes it very easy to use. However, because of the many changes it has gone through, it is no longer one of my preferred sites, and I will explain more about why below.
Personally, Surveytime worked great for me when I first joined, but I heard feedback about others sometimes having technical issues with the surveys there – just so you are aware. Also, I have actually stopped using Surveytime because it no longer is worth it, in my opinion.
But I will explain a bit more about this later in this review.
Recommended: Check Out the Top Survey Sites in Your Country
How do you get paid?
The payout method is an area where Surveytime used to be quite different from many other sites.
It used to give the same reward for all surveys, no matter how long it was and no matter the country you lived in. Every time you completed a survey, you would get $1.
However, this has changed, and it no longer offers a unique system like this.
Now, you instead just get a reward that will vary depending on the specific survey, just like on any other survey site.
In my opinion, it is a shame they have changed this, as it made Surveytime unique and special.
I have tried to get $1 for a 2-minute survey and also get $1 for a 7-minute survey. There used to be no differentiation, which, of course, made it very easy to know exactly what you got paid.
However, now the rewards are, in general, not particularly great anymore. But you can still find some surveys that pay quite well, but it takes a bit more patience than it used to.
When you first join, you will be asked how you want to get your reward. You can also choose this later. The type of reward available depends on your country. But most countries offer PayPal as an option.
Some countries also offer other payout methods. In the US, you can, for example, also choose to get paid with gift cards to Amazon, Target, and Decathlon in addition to PayPal cash. In some countries, you can also choose to get paid in Bitcoin.
PayPal, as a payout method, is used on many survey sites and is, in my opinion, a great way to get your rewards. And how you get your money like this on Surveytime is something I have not seen before.
To get paid, you just have to be aware that you have to verify your phone number. According to Surveytime, this is to protect your rewards, and they will never use your number for anything else.
It was only for the first payout that I had to confirm the phone number by using a code I received in a text message, so not a problem at all. And I have also not experienced the number that has been shared or anything like this, as it sometimes happens on shady survey sites.
Anyway, it took less than 1 minute, and once that was done and I chose PayPal, I received an email just a few minutes later that said I had now received my reward.
There are other survey sites where you can get your rewards get them super fast.
However, this is another thing Surveytime has changed and has made some big changes.
It no longer allows you to get paid after each survey. You now need to earn a minimum of $5 to get paid.
It is still a low payout threshold, but I still think it is a shame they have changed it so you can no longer get paid after just one survey.
But I do like that you can now accumulate more if you want to. I like being able to decide for myself when I want the cashout. I think it can be nice to collect a bit of money in the survey site account and then get it paid out at once.
This is possible now, and you do not have to take your earnings out when you have earned $5. In fact, if you accumulate $10 or more before cashing out, you will get a $0.50 bonus back into your wallet, which is a nice bonus.
How much money can you make?
There is, in theory, no limit to how many surveys you can complete on Surveytime as long as there are available surveys.
But there are, of course, not unlimited surveys available.
How many will be available depends a lot on the country you live in. But in my experience, it has a decent amount available, and it also has surveys available in countries where it usually can be difficult to find any.
So, it can be a way to make some extra cash on the side. But it will, like all other paid survey sites, not be a way to make a full-time income online and not something that will make you rich.
However, after the big changes it has gone through, it takes quite a lot of patience compared to what it used to, and it is no longer one of the absolute top survey sites, in my opinion.
Can you use it on mobile?
Surveytime.io is fully mobile optimized, and the website itself works well on mobile.
But it now also has a Surveytime app for both Android and iOS devices, so if you want to earn by taking surveys on the go, this is very easy.
It is also possible by going through the website or by clicking the invitation link in the emails you get if you prefer to download the app.
Just be aware that since the surveys will be taken on the websites of different providers, it is not sure all of them will be fully optimized for mobile.
Most of them will definitely be possible to take on mobile, but just be aware that there can also be surveys where it takes a bit of scrolling in and out.
The great thing about the survey invitations you get via email is that they clearly state if it is only available for desktop or only for mobile. If nothing is stated, you can take them on all devices.
Who can join Surveytime?
Surveytime is available worldwide.
There will, however, be different amounts of available surveys from country to country. But any country can join, and it offers good opportunities even for countries where it can usually be more difficult to find survey opportunities.
The platform is also available in different languages. At the top of the screen, you can choose the language.
At the moment of writing this review, it is available in English, Russian, German, French, Spanish, Portuguese, and Chinese.
But many of the surveys will actually be in your own local language, even if one of these languages is not your mother tongue.
Can you get support?
One thing that is a bit strange about Surveytime is that I could, at first, not find contact info for their support on the website.
There is an FAQ section where you can get answers to most questions, but there is no contact information.
I, however, managed to find an email address for their support in their privacy policy. But I checked up on this directly with Surveytime, and it turns out that was not the best way to reach their support. I was told by them that the best way to contact support directly is by writing to: tommy@surveytime.io.
Just be aware that it is not as such an actual person called Tomy from Surveytime you will write to, but it is just a general support email address they are using.
However, you can also try to reach them through their Facebook page.
After initially posting this review, I have, however, been told by many readers that they have not been able to get in contact with Surveytime, and often it will take several messages to get in contact with them.
I have been able to get in contact with their support several times myself and have been told that they are working on improving the support. And after some of the negative feedback was posted on my review (see comments below the review), Surveytime actually answered many of them here on this review, as you can see.
However, it seems the support is kind of on and off – sometimes, they are very quick at replying, and other times, there is silence for quite a long time. This is not only based on my own experience but also based on the feedback I get from visitors to this website.
So it can take some patience to get in contact with their support, and other times, you might be lucky and get a fast reply. Personally, I hope this is something that will become more stable soon, as it is not ideal as it is now.
However, there has been these issues with slow support for several years at the time of updating this review, so not sure if it will be improved, and I honestly doubt it.
Surveytime complaints
After initially posting my Surveytime review, I have received a lot of feedback from people who have tried it. Some people love it and get really good results, but others also have problems with it.
I have heard several people mention that they complete a survey, but sometimes they get an error, and there are problems with the payment. That can happen at times, but it seems like it regularly happens on Surveytime in some countries, from the feedback I get.
Another complaint I hear is about them not being able to get a quick answer from the support when there are technical issues, because technical issues can happen on any site, but the important thing is how fast the support is at fixing these. But I have already gone into details about this above.
I want to make it clear that at first, I did not have any problems with Surveytime myself, and I also received feedback from people who loved the site.
But that was not the experience of everyone, and since the big updates, I have not heard many people say good things about it, and I have stopped using it myself.
And a big issue with Surveytime, in my opinion, is that the support is slow and sometimes does not even reply. Aside from that, it doesn't display its true TrustPilot rating (refer to the photo below).
This is a big issue because they are not transparent with the information they present.
Combined with the changes they have made that make it harder to earn effectively, it becomes a platform that can no longer compete with the top survey sites, in my opinion.
Final Verdict
Surveytime is a survey site that used to be great.
But let's finish by summing up the pros and cons so you can get a better overview to help you decide whether you should join or not.
Pros:
- Free to join
- Available worldwide
- Pays out very quickly
Cons:
- Support is often slow
- There have been some complaints about technical issues at times
- Fairly low rewards
- Has a warning on its Truspilot page
Overall, I think Surveytime is fairly user-friendly.
However, it does take patience to reach the payout threshold after they made some big updates, and the support is also disappointing, in my opinion.
Plus, with the recent complaints about it and its lack of transparency with its TrustPilot rating, it has become worse, which is why I wouldn't recommend it anymore.
For those reasons, I suggest you check out the top survey sites in your country instead, as there are many better alternatives than Surveytime, in my opinion.
If you have any comments, questions, or experiences with Surveytime, I would love to hear from you in a comment below.
I have completed two surveys, but once again surveytime sent me an email that my surveytime request was rejected, I should have been able to get $ 2, for this problem that never happened before, surveytime always pays quickly. Please help:)
You need to contact Surveytime’s support about this.
Hello
As many people are facing issues with payments and account ban problem , could you include all our questions behalf all members here .As the support is too delay and as you only got reply from them I am asking this help.I have send emails to them many times .
please kindly help us by writing our problems to them .Thanks .
I have made them aware of the problems many visitors on my website are facing. And I regularly send them mails to make aware of this and hope they will improve their response time and support soon. It is mostly also not easy for me to get answers. But I do what I can.
Hello mikael
New update from me I got paid today pending payments from them .Thanks for being supportive for the visitors here by discussing our issues with them.
That is great to hear. Thanks for the update.
Hello Mikael,
Can you please notify them about the phone number verification issue, I have tried many times to receive my verification code from them, and they keep sending me surveys to take part on. I have send them email about the issue, but there was no response
I have notified them about this Muna. I was told that they are working on a better solution but that is, unfortunately, all I know for now. All I can suggest is to keep writing their support once in a while – and make sure you use the email address for their support I have shown here above in the review.
The verification process is meant to take 48 hour it has been 3 days and I still havnt received the money.
You need to then contact their support – sometimes the support takes a bit of time to get back to you so if that is the case just write them once in a while until you get an answer. Let me know how it goes.
I finished a survey, and every time i try to get the money they say that my paypal email is incorrect, BUT ITS NOT! tried to contact then but no answer. 🙁
Unfortunately, their support is not also very responsive. So in my experience, the best to do is to keep writing them once in a while and then they usually do answer at some point. And until then just keep using other survey sites.
Hope this helps and keep me updated about how it goes.
Hello mikael,
I think the website has some glitches again .I’m not able get any survey invitations from past one week .I’m not sure is it happening only to me .I am able to login but can’t find out any surveys .Did they block me or everyone facing the same issue ? I’m not sure .Are you getting invitations mikael?.
I am still getting invitations more or less every day. It can just be that they do not have a lot of surveys in your country at the moment.
And if you can log in they did not block you – then it is probably just simply because they do not have any available surveys for you at the moment.
I used to get surveys a lot from them but for the last 3 months I haven’t received 1 it just says the algorithm could not find me 1, I don’t understand how I went from getting about 3 a day to nothing in3 months
Many sites have a slightly lower need for respondents at the moment as many companies worldwide are closed due to the lockdown. And at the same time, more people are online which means the surveys fill up quicker. So this might be the reason.
But that is why it is a good idea to join several sites so you get access to more options and also make sure to use some of the other earning methods many of the sites offer.
Can you help out; how can i delete surveytime account. I am not using anymore
In every mail you get from Surveytime you can find a link to unsubscribe at the bottom of it. So just use that to stop your membership.
Hello Mikael,
I ve got same payment problem today. But i already sent email to ask about the problem. Joining for a month and already got payment few times without problem. This is first time i didn’t receive my payment. Hope hear from them soon.
Hope you will get an answer soon June. Sometimes the support can be a bit slow so if you have not heard back from them within a few days try writing them again. Keep me updated about how it goes.
Hello mikael,
I forgot to comment back, they immediately taking care of my trouble, in an hour or so, i’ve got my payment. I think they really working on their system .
That is great to hear. Thanks for the update.
Hello Mikael
I have seen few reviews from Indian users ,they are still getting invitations but since 2 weeks I didn’t get any thing as I can login .I will contact them but sure they don’t reply to me like they reply to you. surveytime is from persona.ly offerwall on gpt website’s and in that also I’m not getting any surveys .
I will get back to you if they reply me .
Unfortunately, their support is not always very responsive. It often takes quite a few emails to get an answer. Let me know when they get back to you.
PayPal free $10 register bonus or free 3gp xxx pack zip click my linck
https://smart.tubeadvertising.eu/?k=5d4c69a83dda1
I have been happy with surveytime up until 2 day’s ago I had completed a survey on insurance companies from JD power associates and when I was redirected to surveytime it said “unfortunately you did not qualify for survey” and ever since then I will be anywhere between 2-5 minutes into answering a question and it will go back to surveytime saying that I did not qualify for survey even though I was already halfway through a survey it’s not just one’s I actually don’t qualify for but it’s happening to surveys I do qualify for (the site where you are redirected to, to start the survey usually has its own questions you have to answer once you are qualified you go into the survey) I did send a email addresseing my issue on not being credited for the survey that I did complete, after I had received a message on the JD power associates survey site saying “thank you for taking the time to complete the survey” I was redirected back to surveytime saying that I did not qualify and I haven’t gotten any response yet. I’m going to keep trying to contact Tommy to get my credit but also address the issues with getting redirected back to surveytime in the middle of taking a survey after qualifying and I get the unfortunately you did not qualify. I’m happy to have found this page when I was searching for other ways to get in contact with surveytime I came across your review and I have got a lot of questions I had as well as the issues and just wanted to say thank you for the time you take to go in-depth to give a honest reviews, opinions, suggestions, and answers.
Thanks for sharing these experiences Krista.
Unfortunately, Surveytime’s support is not always fast at getting back to you, so the best is to just keep writing them once in a while. Usually, they will get back to you at some point.
And let me know how it goes.
I have been unable to choose PayPal as my payment method and all I have is coinbase. I don’t know how to deal in Bitcoin and I honestly don’t know how to cash out via coinbase because the reviews of the website is very bad. I feel like I’ve been giving my time for nothing.
have you tried contacting their support to ask about why you cannot choose PayPal?
Hello, i am from Kenya. I’ve been trying to add my phone number but every time i try am told that the number is incorrect. like what format am i supposed to use to write the number for it to be accepted
There seems to be some problems with their phone verification sometimes. But I have been told they are working on fixing this. So the best you can do is to contact their support and make them aware. And you might have to write a few times with a few days in between to get an answer – that is sometimes the case.
Sad to say that I no longer received surveys from them.
Previously I used to received surveys almost daily but now no more.
The number of surveys goes up and down from time to time. I still receive from them more or less every day. Hopefully, you will soon get more surveys again.
Everything was always fine with Survey Time: quite a lot of surveys, no technical issues and prompt payments but …
I sent an email to tommy@surveytime.io in February 2020 asking them to delete my account and personal information in their database as per the EU GDPR regulation: no answer.
As of today (April 8, 2020) the account is still active.
I’m going to report Survey Time to the European Data Protection Supervisor in the next few days and let them know that my data is being mishandled if Survey Time is not replying me quickly.
Unfortunately, Surveytime often are a bit slow at answering. I would suggest you just write to them again – often it helps to send them a couple of messages with a few days in between if you do not get an answer.
Let me know how it goes.
Thank you. I’ll keep you updated 🙂
sounds good. Thanks.
A Survey was well received and successfully completed by me, However, I couldnt receive or rather wasn’t able to claim my reward because of an error that ‘there is an issue with your number, please try again after 24Hrs”
Someone please check and help.
Thanks
You need to contact their support about this – you can see the email for the support in the review above. Let me know how it goes.
Hey Mikael! I had a query regarding Surveytime. My mom has an account on Surveytime. She generally gets 0.5$ surveys & even the payment is instant. I want to ask is it possible for me to make an account on this site. We are currently in the same house & have the same ISP(so the IP address would be same). Or would it cause problems(considering that we have the same physical address) & thus leading to suspension of my mom’s account? I’m from India by the way.
Yes, you are both allowed to sign up. I have recently asked about this.
But you need each your phone to verify your account when you are asked to do this – you cannot use the same phone number. But it is ok to join from the same IP address.
Ok. Thanks for replying. 1 more thing. After getting almost 3$ in the first 1.5 days, my mom gets hardly any survey. In my case, it is even worse. I just got 1 survey today(I have joined on 17th April) & didn’t qualify for it. My friends also said the same that they are just not getting any more Surveys. Is there some issue with the site currently? I wanted to ask are you getting similar complaints? What about you? Have you faced any such issue?
Surveys come and go and there are sometimes just days without any surveys available. But if you do not receive them via email you can also go to the platform and login and check there.
In general, there is a bit fewer surveys available at the moment because of many companies being closed due to lockdown. But there still are a decent number of surveys available.