Is UserTesting Legit or a Scam? (An Insider’s Review)

UserTesting Rating


UserTesting can be a fun way to make some extra cash and have a say. It does however not necessarily give you very many opportunities (if any) depending on where you live.

UserTesting.com is a platform where you supposedly as a consumer can give feedback to companies about their websites and get paid for the feedback.

But is UserTesting legit and worth the time, or is it just another scam?

Let me just reveal right away that it is a legit site, but whether it is then worth your time or not is another important question to ask before you join.

I am a member of the platform myself, and in this UserTesting review, I will give you the details about what the platform has to offer and my experiences with it, so you will know exactly what to expect and whether it is a platform you want to join or not.

What is UserTesting and what does it offer?

UserTesting.com recently changed its URL to app.usertesting.com for the members area so now this is where you have to go if you want to sign up to become a tester.

Let me reveal right away that it is legit and you can actually earn by becoming a tester here. And like any other legit site where you can get paid to give feedback, it is, of course, free to join.

But let’s first go more into what you can expect before you decide if you want to join or not and if it will even be worth it.

I have made a video that gives you an inside look and explains all the details. You can also read everything below the video:

UserTesting is a platform that helps companies increase the usability on their website and help eliminate bad user experiences. To make this happen, it needs testers/users to give feedback about websites and let companies know how their experience is.

This is what makes the site interesting from a user perspective, as that gives you a chance to make a bit of extra money by giving this feedback.

It works with some of the biggest brands in the world, so by becoming a member, you potentially get to test both big and small websites and influence the future experience on these websites.

usertesting client examples
UserTesting is working with a lot of big companies.

By joining, you can become a tester and do video feedback of you sharing your thoughts while navigating on different websites.

Sounds like a pretty cool way to make a bit of extra cash so far right?

But let’s go a bit deeper into what the platform is about before you decide whether it is for you or not.

How does it work?

how does usertesting work

Once you have become a panel member on UserTesting, you will get a notification when a new test is available. You can then apply to take this.

However, sometimes they do not send an email when there is a new test, in my experience, so it can still be a good idea to log in to the platform once in a while to double-check for new opportunities.

Often it is a very specific profile you need to have or come from a specific part of the world to be able to participate. So even though you become a member, you might not get very many opportunities.

When you get a test, you will first get a description of the task. It can be a specific situation like for example “imagine that you are interested in visiting this museum and looking for information about it”.

This scenario is something you have to have in the back of your head while taking the test, and give feedback according to.

All tests on UserTesting are video feedback. That means that you will have a screen recorder that records how you navigate on the specific website, and at the same time, you will have to explain your thoughts and give feedback to certain questions in a microphone.

This way the companies will receive a video of how you navigate on their website and all your thoughts while doing so.

It might sound a little complicated at first, but it is actually a lot more simple than it sounds. It is easy enough for everyone to do, as long as you are used to using websites.

One thing that is important to know is that the quality of the videos you make is important. The companies are only interested in genuine and useful feedback and therefore there is a rating system.

After each video you have made, the website owner will give you a star rating 1-5, and this will produce an average rating for you over time.

People with higher ratings have a better chance of getting more tests, as website owners, of course, prefer feedback from people that are doing a good job, instead of people that are rushing.

Once you are a member, there is a whole section about things you can do to make sure to get good ratings. But in short, you will be fine as long as you are taking it seriously and giving genuine and honest feedback.

The below video is a short official video from UserTesting.com that gives a few tips about the approach you need to have to become a tester, so you can get a better idea about how it works, and what you need to do:

Do you need special equipment to participate?

You do not need to have any fancy equipment that most people do not already own to become a tester at UserTesting. You can do tests on Mac or PC, but also on iOS and Android mobile devices.

Before you apply for a test, you will be told what device it is for so you know if you are able to take it.

You need a specific screen recorder tool on your device and will be guided to install this as you sign up, and it is a free tool to download. It is very easy to install and if you at some point do not want to be a member anymore, it is also very easy to uninstall again.

You also need a microphone, so you can record your feedback. It does however not need to be a fancy microphone. You can just use a headset that you are using for a mobile phone, which you probably already own.

So you do not need to go out and invest in any special equipment to participate.

How much money can you make?

When you visit UserTesting.com, you can right away see that it says you can earn up to $60 per test.

usertesting rewards
You can earn up to $60 per test, BUT not for every test.

This does, however not mean you will make this for every test and it does not mean you can make a living from doing these tests.

UserTesting is very honest about this, and do not promise that you can make a huge amount of money. In fact, they clearly say on the side that it can be a great way to earn a few extra dollars on the side but that it won’t make you rich.

The platform has a slogan on the website that is “Join the solution”, which very clearly shows that the focus for you should be to give feedback and have your thoughts heard and not on making a huge amount of money on it.

But you can still get a nice reward for the tests you take. You get $10 for a regular test, and on average it takes 20 minutes, which is pretty good.

Such a test consists of a 20-minute recording and you then have to answer four follow-up written questions.

In addition to this, there sometimes are live conversations that require you to get on a video conference call with a customer at a scheduled date and time. This will pay up to $60 per test but also takes more time and planning. And they are not available as often as the other tests.

You will get your earnings paid out through PayPal around a week after you have completed a test.

However, you might not be able to take a lot of tests. It very much depends on where you live and what kind of companies that are currently looking for feedback.

So do not expect to be able to take tests every day. Maybe in some countries, you will be able to take several a week, but compared to paid survey sites, where you can often take several surveys a day, you will not have many opportunities.

In general, UserTesting says it has the most opportunities in English-speaking countries. But also other countries have opportunities. In my time as a member, I have for example seen tests for Spanish, Belgian, and Japanese-speaking people also.

Who can participate?

UserTesting allows members from a long list of countries to join.

On the website, you can see a box with the different continents (see picture below), and by clicking the little arrow you will get a full list of the countries in that part of the world.

usertesting-countries
UserTesting is available in many countries.

And it is a lot of countries. As of writing this review, it is around 46 countries you can join from.

But as mentioned above, that it accepts members from your country does, however, not mean that you will get many opportunities to actually take a paying test.

To join you need to live in a country that accepts PayPal, as that is the only way you can receive your rewards.

Also, you should only join if you enjoy speaking your thoughts out loud and feel comfortable doing this while recording it. UserTesting mentions that in fact, you need to be able to speak your thoughts aloud in English to be able to join

You also have to be at least 18 years old to join.

Be aware that you can NOT take tests while you are traveling.

UserTesting will detect if you log in from a different country than where you have registered yourself, and this can lead to you being disqualified as a user or get really low ratings, which will make it more difficult for you to qualify in the future.

How do you sign up?

It is fairly easy to sign up for UserTesting. You do however need to spend a little more time than many other sites where you can get paid to give feedback.

The reason for this is that UserTesting only uses video feedback, and needs to make sure that members are comfortable doing this and can live up to a certain quality. Therefore, you will have to do a little test to become a member.

First, you just put in your email on the UserTesting website, and you will then have to verify your email by clicking a link in an email you receive. After that, you can take the test to become an actual member.

The test takes around 5-10 minutes. At first, you will be taken to a screen where you can download the screen recorder. Then just follow the instructions step-by-step.

You have to do a 5 minutes sample video, where you record your screen and voice. When you follow the steps on the website, there will also be an example so you can see how it is done before you start yourself.

I would advise you to watch this tutorial as it can be a bit confusing to figure out what you need to do if you do not watch it first.

When you are doing the sample video, make sure to speak your thoughts out loud as much as possible, speak clearly, and be honest. Then you will have the best chance of getting approved for the panel.

There is no need to think too much about what you are saying. It is about what you are thinking and what your experience is, so there is no right or wrong.

After you have submitted your video, you will get a confirmation email, and within a week you will get the answer. Personally, I already the next day got an email that said I was approved for the panel, so it does not necessarily take up to a week.

Final verdict

UserTesting is definitely a legit platform and not a scam.

But whether it is a good option for you or not depends a lot on your expectations and if you feel comfortable recording yourself speaking aloud in English.

To help you further decided whether it is the right platform for you or not, let’s finish this review by summing up the pros and cons.

pros

Pros:

  • Pays pretty well for time spent.
  • Fun tasks.
  • Available in many countries.
cons

Cons:

  • Not necessarily any tests to do, even if you become a member.
  • Not very often opportunities.
  • A little confusing to do the initial sign up test

As you can see, UserTesting has both good and not so good sides.

If it is worth joining depends a lot on where you live, and your expectations. You should only join if you would like to give feedback just once in a while, but do not expect to be able to do it very often.

But if that is ok with you, it can be a fun and interesting way to make a little extra money. And it pays pretty well for your time for the tests you qualify for.

If you would like to join platforms, where you can give feedback more regularly or even several times a day, you can instead consider joining some of the legit survey sites in your country.

They will most often not pay as well for your time, but if you join the good ones, you will have many opportunities to make a bit of extra cash, so in total it can give a lot more income.

If you have any comments, questions, or if you have any experiences with UserTesting.com yourself, I would love to hear from you in a comment below.

18 thoughts on “Is UserTesting Legit or a Scam? (An Insider’s Review)”

    • Thanks for sharing your experiences Artemi.

      There are some survey sites that have decent options in Russia as far as I know. If you want me to give you a few ideas of good sites that are available there, just let me know.

      Mikael

      Reply
          • Well, all those Eng-Language sites redirect me on other platforms whatever survey i choose, and those platforms are russian and they redirect me to other russian survey platforms one by one =). So i just came to conclusion that i need VPN to hide my worthless russian IP. Do you agree ?

          • The reason the English platforms redirect you to Russian sites is because that is your location. So they will redirect you to surveys in your own language most of the time. But you should still be able to take some of the surveys and get paid into those platforms I mention.

            About the VPN then you just have to be aware that many sites do not allow that and will detect if you use one. If a site that does not allow it detect you are using a VPN, they will block your account. So make sure to read the terms for the survey sites before using one. I have a whole article about VPN for surveys you can check out for more details.

          • How do i have to maximally secure myself from getting banned in survey sites for using VPN. Should i have special browser for VPN(for example Internet Explorer) and work with survey sites?

            Thanks for your assistance.

          • The survey sites do what they can to avoid people using VPN to hide their location so I do not know of any way to get around this on the sites that do not allow it.

  1. Much Gratitude for this cool informative website, Mikael.

    This User Testing and survey sounds like a cool avenue to make a little extra money on the side of another venture online like blogging or affiliate marketing, the information you provide is very valuably keep it coming.

    Anyway I’m from down in New Zealand and feel so privileged to connect with people like yourself looking for a better life getting out of debt.

    Many Blessings

    J W RIDDELL

    Reply
  2. Your review on User Testing .com is clear and informative.

    User Testing seamed to be more beneficial to it’s companies than to its members?

    Am I to understand that members verbalizing their thoughts while making the video will play an integral roll in the video?

    So, with all it’s straightforward settings, one should not expect to earn much from this company. Only if one is lucky?

    Reply
    • Thanks for the feedback. I think UserTesting is also useful for its panel members. You might not get a lot of tests you can do depending on where you live, but the ones you can do pay $10 for just speaking your thoughts out loud for 15-20 minutes – I think that is pretty good.

      Yes, it is a very important aspect when doing the test to speak out loud. This way the company can understand what you like, do not like, what confuses you, what you are thinking etc. and this will make it easier for them to adjust the user experience on the website. 

      All the best,
      Mikael

      Reply
  3. I was thinking about signing up but I’ve tried these “Make money from surveys” type of things so many times and they all seem to never work! I will for sure give this a try! But I do have a few questions, how exactly will you get paid? And do they pay you through paypal?

    Reply
    • Thanks for your comment Emiliano. 

      Sorry to hear about your bad past experiences with surveys. If you join the right sites, they will definitely give you opportunities. As I always mention, you should however not expect it to make you rich, but it can make some nice extra money. As for UserTesting, whether it will work for you or not really depends mostly on where in the world you live. So if you do not live in an English-speaking country, you should not have too high expectations on the amount of opportunities.

      How you will get paid depends on the specific survey site. UserTesting only offer payout through PayPal. Many other sites also offer PayPal, and some also offer additional options like other payment platforms, vouchers or products. 

      All the best,
      Mikael

      Reply
  4. This is a great review, very detailed, concise, and to the point. The author obviously researched the software and comes from a position of authority with the review. And that comment comes from a person who is totally unfamiliar with this particular website. The one suggestion I could make to the author would be to check the grammar again, make sure there are the correct conjunctions in the right places, more of a proofread than anything else, minor issues. Good luck with the review!

    Reply
    • Thanks for your feedback and comment Steve. Glad to hear your find the information useful. And appreciate your feedback about the grammar. I have had an extra look and will do my best to write as correct English as possible.

      Thanks,
      Mikael

      Reply
    • wow, really, incorrect grammer is all you have to say? I really do not understand some people, you reply to hundreds of emails and if you have a typo, oh well, how petty.

      Reply

Leave a Comment

FREE Ultimate Guide to Paid Surveys & GPT Sites

Get a FREE 5-Day

Survey Course

Learn how to make money on surveys & GPT sites the most effective way through this

FREE 5-day crash course.

 

Start learning & earning today!

By signing up, you agree to our privacy policy and to receive our occasional newsletter. More info.