If you’re looking for a flexible way to earn money from home, Working Solutions might be worth a closer look.
This company claims to connect independent contractors with customer support roles for well-known brands.
If you are interested in this opportunity, I encourage you to continue reading this Working Solutions review, as it will provide an in-depth look at what it offers. That way, you’ll know exactly what you are getting into.
Then, you can make an educated decision on whether it is worth it or not. So, let’s dive in, shall we?
What is Working Solutions, and what does it offer?
Working Solutions is a company that hires independent contractors to provide customer service, sales, and support for various well-known brands.
Instead of being a traditional employer, they act as a bridge between companies needing remote call center services and contractors who want flexible, work-from-home opportunities.
And yes, it is legit since you can really earn from the opportunities it offers. Of course, just because it is legit doesn’t mean it’s automatically worth your time. Before you decide to sign up, it’s best to understand exactly how it works and what kind of earning potential it offers.
That way, you’ll know upfront how much time and effort you’ll need to put in. So, let’s take a closer look at how you can earn with Working Solutions.
The earning opportunity – Jobs
The only way to earn from Working Solutions is to become one of their independent contractors called PROs. You can do so by applying for the jobs posted on the website. The types of jobs offered are mostly customer service, tech support, and sales via phone, chat, or email.
To start the earning process, you must go to Working Solutions’ website and view all the available jobs. If you see a job you are interested in, just click it to see the full details. On the details page, you’ll see the requirements for the job, the earning potential, and the potential schedule you can work on.
If you are interested in the job, just click the Apply button to proceed with the application process.
Be prepared to spend 30 to 45 minutes to complete the application and assessments. If the role involves phone support, you’ll need to record a short voice sample, so they can evaluate your communication style and clarity.
If you pass the assessment, you’ll be asked to complete a background check. Once cleared, Working Solutions will match you to available client programs based on your skills and availability. It’s up to you if you want to accept or decline assignments.
If you accept the assignment, you’ll have to go through training and/or certification. Each client has their own training program, which is free but often unpaid. Training can range from a few days to a couple of weeks, depending on the project.
After certification/training, you can begin scheduling your hours and start taking calls, chats, or emails.
To set your schedule, you’ll be asked to log in to its platform called Vyne. This is where you can set your schedule, as well as where you can take calls and chats.
Now, the important thing to remember when working for Working Solutions is that you’ll be paid for the active time you are working on a project/job. If you are not taking calls or chats during your schedule, you won’t earn anything.
Aside from that, you must work in a quiet location where there isn’t any background noise. They are very strict with this, so make sure you have a location ready if you want to work for them.
Another thing to note is that the minimum number of hours you must work on projects per week is 15 hours. So, it does require a certain level of commitment to earn from Working Solutions, in my opinion.
In the next section, I will discuss how you will get paid.
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How do you get paid?
As explained above, you’ll earn money for each minute you’re actively assisting customers. This includes time spent on live calls, chats, or handling customer interactions, but doesn’t count idle time or breaks.
You can withdraw your earnings directly to your bank account via Wingspan, which is the payment platform that Working Solutions has partnered with. You don’t need to reach a threshold to withdraw your earnings.
It’s a fairly straightforward payout system, and I like the fact that it offers a convenient payout method. If you are interested in more sites that use a convenient payout method, I recommend you also check out the top sites that pay via direct bank transfer.
How much money can you make?
The amount you can earn from Working Solutions will depend on a couple of factors, namely the rate per customer interaction minute and the hours you spend on the project/job.
In my opinion, this kind of system limits your earnings a bit, even though projects will have a minimum amount you can earn (even when there are no calls).
The rates the jobs/programs offer range between $0.25 per minute and $0.31 per minute. It’s not a bad rate, in my opinion, but again, it will all boil down to whether you get a lot of calls or not.
This makes the earning potential a bit low, in my opinion. Plus, there are not a lot of job offers available, so it will take a lot of patience to find a job that will suit your skills and preferences.
Can you use it on mobile?
Since you will be using Working Solutions’ exclusive platform called Vyne, the answer to the question above is NO. You will need to sit in front of a computer to earn.
This is not surprising due to the nature of the work that needs to be done. You have to remember that you will essentially be working as a customer service agent, and you can’t do that properly using your phone.
Who can join Working Solutions?
Working Solutions is only for freelancers living in the US or Canada. If you live somewhere else, this is not for you. To become a PRO, you’ll need to apply for any of the jobs posted by Working Solutions.
As explained earlier, the application process is quite long, so it’s not ideal for those looking to immediately earn extra cash. You’ll have to go through the application process, which involves several steps, including taking assessments, submitting a voice sample, and more.
Now, what happens if you don’t find any jobs you are interested in? Will you still be able to join?
In this case, your best option is to join its Talent Community. It’s your way of saying, “Keep me in mind when there are new projects/jobs that will best suit your skills.” To do so, you must fill out the form (refer to the photo above).
If a project matches your profile, the site will send you an email and possibly an SMS message regarding the potential earning opportunity. If that happens and you decide to apply for the job, then you’ll go through the normal application process mentioned above.
Can you get support?
Working Solutions has an FAQ section you can check out if you have questions. It discusses most of the important topics you need to know. If you can’t find the answers you need, you can use the contact form on the website.
But if your concern is regarding the job you are working on, it is best that you log into the Vyne platform to get assistance quickly. Overall, I would say the site does provide good support to its agents since it offers a couple of convenient ways for you to ask for assistance.
Final Verdict
Working Solutions is a legit site that lets you earn extra cash by working as an independent contractor providing contact center services. It has a couple of good features, but it also has some limitations you need to know.
To help you with your decision, here’s a summary of its pros and cons, so you can see a clear overview of what it offers.
Pros:
- Uses a convenient payout method
- No payout threshold
Cons:
- Requires a certain level of commitment to earn
- You will only be paid for the minutes you interact with customers
- Limited earning opportunities
In my opinion, Working Solutions is not for everyone. If you have the skills to work as a customer service representative, this can be a valid way to earn some extra cash. You just need to be patient because there aren’t a lot of job offers available, so it can take some time before you find a job that will suit your skills and preferences.
Now, if you are looking for better ways to earn extra cash or even a full-time income, one of the best options is to build your own online business, so you won’t have to rely on a 3rd party website for earning opportunities.
To learn how to do so, you can check out this guide on how to build your own online business. It will teach you how to set up your online business from the ground up, so you can earn even when you sleep.
If you have any comments, questions, or experiences with Working Solutions, I would love to hear from you in a comment below.