Zap Surveys is a survey app and website that supposedly makes it possible for you to earn by sharing your opinion on the go.
But is Zap Surveys legit and worth it, or should you go for alternatives instead?
Let me reveal right away that it is a legit app – however, it also has some big downsides you need to be aware of before joining, as it is not the best way to earn by taking surveys for all.
In this Zap Surveys review, I will share all the details, my experiences with the app, and what I like and dislike about it, so it will be easy for you to see if it is an app you want to download or not.
What is Zap Surveys, and what does it offer?
Zap Survey used to only have an app (both for Android and iOS). However, it has gone through a lot of updates since I first tested it, and you can now also join and earn on the website.
In fact, I have had some issues with logging in through the app and kept getting errors, but I can easily get access to the website. So, if you have the same issues, it might be best to just use the website.
It used to be owned by the company “Apps that pay” which also owns other survey apps and survey sites. However, after they have completely updated the website, they no longer have any info about who is behind it, which is a bit strange, in my opinion.
You can mainly earn by doing surveys, but there are also a few other ways to earn a bit extra.
To give you a full overview, I have made a video that gives you an inside look and shows exactly how it works. You can also read all the details below the video:
Recommended: Click to See the Best Paying Survey Apps
Option 1 – Paid Surveys
Paid surveys are what the Zap Surveys app and website are mostly about, and it is the way you can make the most money.
The surveys are offered through different third-party portals.
Where I am located, there is only one provider at the time of updating this review. That might be different in other countries, but only having one survey provider means you will find a limited number of opportunities to earn.
If you are using survey sites already, you have probably seen the survey provider/providers before, as these portals are used by many other survey sites, like, for example, PrizeRebel and ySense. These sites do, however, offer several other earning methods as well, and overall, have better opportunities than Zap Surveys, in my opinion.
Be aware that the first time you want to take a survey through one of these portals, you will be asked to fill out your basic demographic info again (age, where you live, gender, income, etc.), and you have to do it for each portal (if you have access to more than one).
It can be a bit annoying, but at least it is only the first time you are using them, you have to fill them out. After that, it will be remembered by the app.
Option 2 – Joining Bonus Survey
If you have seen any of the previous ads for Zap Surveys, you have probably seen that one of the big claims is that you are guaranteed to get $6.25 for your first survey.
This used to give you a great start, but they have now changed it, so you only get $2 for the welcome survey. It is still a great reward as it takes less than 1 minute to complete.
But be aware that it will NOT be this easy to earn with the surveys you will have access to after that.
This is just a joining survey with an extra high reward and very quick and easy questions to get you started. So, do not expect that you will be able to continue making money this fast and easily through the app.
In general, the rewards for the surveys are a lot lower than this.
Option 3 – Refer People
You can earn a bit extra by referring people to Zap Surveys. When you are logged in, you can find a referral link. If you share this with somebody, and they join through it, you will earn 10% everytime they earn.
However, make sure to read the full conditions of the referral program, as you will only earn 10% for the first 10 people you invite.
As you can see in the image above, if you click to see the full conditions, you can read that after you have invited 10 people, you will only earn 5% for any additional people you invite.
This is a very poor referral program compared to many other survey sites. First of all, 10% is not much to start with. And that you then have to click to read the full conditions to find out that it will quickly be lowered is not very transparent, in my opinion.
Zap Surveys also used to offer a joining bonus to anyone who used a Zap Surveys invitation code when joining, but they have also removed this. So overall, it is a very poor referral program now, in my opinion.
Option 6 – Daily Login Bonus and Survey Streak
The Zap Surveys app used to have quite a good daily bonus opportunity. They have also changed this – even though it still exists, it is not a way to earn a lot, but if you like using the site/app anyway, it can be a way to earn a bit extra.
You just have to log in and then click a button, and then you will get a small bonus.
It pays you $0.01-$0.03, depending on your country, for every day you do this. So, it's not huge earnings, but it also only takes a second, so if you are in the app anyway, why not just click the bonus button?
In addition to the login bonus, you can also earn an extra daily bonus if you complete a certain number of surveys per day. This bonus will be a bit bigger ($0.25) but will also require you to earn at least $1 with surveys, which can take some time because of the low rewards you get on Zap Surveys.
Recommended: Click to See the Best Paying Survey Apps
How do you get paid?
You earn cash in dollars on the Zap Surveys app. Once you have reached the payout threshold, you will supposedly be able to cash out through PayPal, Amazon gift cards, Visa e-cards, and more.
However, inside my account, I only have Amazon gift cards and prepaid MasterCards as a reward option, so it seems they do not offer the same rewards in all countries.
The payout threshold is $10, so you have to make this before you can get the money out.
This used to be $25, so this is one aspect they have improved since I first joined it, as earning $25 on Zap Surveys would take A LOT of patience. $10 is a fairly low threshold, but just be aware that it can still take some patience to reach.
There are fast paying survey sites where you can get your earnings out a lot faster, and personally, I prefer using these.
How much money can you make?
Zap Surveys will be able to make you a little extra money, but do not expect more than that.
The portals that it offers surveys through have some opportunities, but it very much depends on the country you live in. Where I live, they do not give a lot of options, and therefore, the app and website are not great for me.
Also, the same surveys are offered through many other Get-Paid-To sites for higher rewards in many cases.
In general, it does not offer very many options. To do surveys on the go, I instead prefer using some of the big survey sites that have apps, as they have many more options and, therefore, also better earning opportunities.
Who can join?
You can download and join the Zap Surveys app from both iOS and Android devices, and you can also join through the website.
They do not have any info about which countries it is available in, but from what I have been able to find out, it seems like it is available in more or less all countries.
But if you want to know for sure if it is available in your country, you have to try to go to Google Play or the App Store and see if it is available to download. Or just try to sign up via the website.
And you are then welcome to share in a comment below which country you are in, and if it is available for you or not, as this can help others to find out if it is available for them or not.
Can you get support?
It is important to know whether a platform offers support or not, so you know if you can expect to get help if you should ever have any problems.
And this is the biggest issue when it comes to Zap Surveys, in my experience. They do have a support email address, but in my experience, they rarely reply.
At some point, I lost access to my account when I got a new phone and had forgotten my password. I then wanted to reset my password, but that function did not work.
Therefore, I tried contacting their support to get access to my account again and to let them know the reset password function did not work.
However, I never heard back from them, and it has been several years at the time of updating this review. Since then, I have tried contacting their support again about another issue, but again, I have not heard back from them.
This is definitely something to consider before you join and invest time there. If you should run into problems, you should not expect any help, and this is a huge minus, in my opinion.
Final Verdict
Zap Surveys app has some potential, but I am not impressed by it. It is, however, legit, and you can potentially earn from it.
But it is definitely not a good option for all.
So, let's finish this review by summing up the pros and cons so you can get a better overview before you decide if you should download it or not.
Pros:
- Easy to use
- Decent joining bonus
Cons:
- Limited earning opportunities
- Has a fairly high payout threshold
- Does not have a lot of info available until after you join
- Terrible support
As you can see, the app has both some good and not-so-good sides.
Personally, I prefer taking surveys through other sites, as many better survey sites offer more opportunities and lower payout thresholds.
And Zap Surveys is just too risky, in my opinion, as they have terrible support, so if you should ever have any issues, you can end up losing your earnings, as I did.
Therefore, it is NOT a survey site I recommend.
If you have any questions about Zap Surveys, comments, or experiences with it you would like to share, feel free to leave a comment below. I would love to hear from you and hear about your experiences as well.
Thanks for the review of Zap Surveys. I have used some of these sites before and Survey Savvy still keep sending me surveys.
I don’t like how the payouts are very low for Zap Surveys. I live in Malaysia, is that geo-restricted with this company? If I used my VPN would I be able to “trick” them into thinking I’m in another country?
I quite like the idea of a survey site in an app. I’m out quite a lot so I could work away on my android phone.
Hi Craig,
Zap surveys is only an app so I it will probably automatically register which country you use your phone in. I do not know if you can use a vpn on your phone to hide that. Juts be aware that survey companies of course do not want people to hide their location with a VPN, so many of them has high security around this and will block you, if you try to use one.
But you can sign up for Zap Surveys no matter where you live. I do not think you will have many opportunities in Malaysia through this app though. But there are several other survey sites with apps, and in my opinion many of them are a lot better as well.
All the best,
Mikael
The problem is zap surveys took out close to $12 out of my account,and there’s no where to contact them. I would like to know why they took that out of my account and how do I get them to put that back into my account?
Hi Catherine,
That does not sound good – you mean they took money out of your Zap account and not your PayPal right? Anyways, you definitely need an explanation for that as it seems strange.
Zap Surveys is owned by a company called Apps That Pay. If you go to that website Appsthatpay.co (the ending is .co NOT .com), you can find a way to contact them. If you scroll all the way to the bottom of the site, there is a link to a contact form in the footer. Try to write them and ask what is going on.
Feel free to keep me updated how it goes, as I would love to hear what is going on, and include potential bad or good experiences in my review.
All the best,
Mikael
Do not waste your time on this app. When you go to cash out they will tell you that you have fraudulent activity on your account and will not be paid out but cannot provide you with details. So many bad reviews on this app.
Thanks for your comment Brydie. Sorry to hear about your experience but thanks for sharing your warning. I am also not a big fan of Zap Surveys, but luckily have not lost money there. There are many survey options that are legit and that give better opportunities, so I can only recommend trying some of those instead.
All the best,
Mikael
I cashout out my first payment today but I still didn’t recieve it yet??♂️ Can I have some explanation and yes I do have a PayPal account the money was sent there but I didn’t recieve it.
Hi Ty,
Great to hear you reached the payout threshold. Often it takes a few days for the money to be in your PayPal acccount. So I would give it another 3-4 days, and if you still have not received them, try to contact Zap surveys support.
All the best,
Mikael
How long have you waited. Is it true you get the money to your PayPal account?
Hi Azucena,
I have waited a long time to earn money on Zap Surveys and it goes very slow. That is why it is an app I do not really recommend, as it in my opinion does not have very good opportunities. As you can see from some of the other comments here on this site, there are also several people explaining that they have problems even getting their money.
It is true that you can get the money into your PayPal account. But if you like that option, there are many survey opportunities that are better.
Hope this helps, and let me know if you have any other questions.
All the best,
Mikael
Hi Mikael,
do you have any way to contact ZAP SURVEYS. AS THEY ARE NOT REPLYING ME ON CHAT and email AND ALSO BLOCKED ME ON FACEBOOK.I HAVE $200 pending with them.
OR do you have any survey sites where tapresearch is available and have good reviews.
Hi Alix,
I do unfortunately not have any other way to contact Zap Surveys. In general it seems like they are very hard to get a hold of. I have unfortunately heard this from many people.
I know many sites that are better than Zap Surveys. You can check out my list of the top paying survey sites – several of these offer tapresearch surveys. For example one of my top recommendations PrizeRebel offers this.
Hope this helps, and also hope that you will manage to get your money from Zap Surveys at some point.
Mikael
I’m having the same issue. I attempted to cash out my first payment to my Paypal account and noticed that the email address they had for my paypal account was NOT my email. I changed it to my correct email and attempted to cashout but it appeared to ignor my instructions and send end the erroneous account. I then attempted to reset my password to track what was going on but all it did then is open an entirely new account under my email address. I’m wondering if the entire thing is not a big scam. Im filing a complaint with Apple and Paypal today. Zap Surveys does not appear to have a way to easily contact anyone to process complaints or answer questions.
Hi Dave,
Sorry to hear about that. It seems like many people have problems with Zap surveys. Will make sure to write this into my review soon to warn others. Thank you very much for stopping by and sharing your experience so others can hear what to be aware of, when it comes to Zap Surveys.
All the best,
Mikael
Did you ever get your payment? Ive been waiting a week now. Mine was supposed to go to Paypal account as well.
Sorry to hear that Dave. Seems like a lot of people are having problems with Zap Surveys. Hope you will get your money.
All the best,
Mikael
Hi, once a peanut survey is complete, I do not know how to get back to the home page,there is no option back to home page, please help me
Hi Raji,
Sounds like there might be a glitch in the app. I have recently also had glitches in the app, and in general, Zap surveys is not a survey option I think is very good, and there are quite a lot of better sites that also have peanut lab (for example PrizeRebel). But to fix the issue in your Zap account, I would suggest you to contact the offical support of Zap surveys – maybe they will be able to help you out.
Let me know if you have any other questions.
All the best,
Mikael
Still waiting on a payment to my Paypal Account. I got this message yesterday saying it would be posted on Monday. It was not. Below is the message I received:
Rona from Apps that Pay, LLC
11:04 AM (22 hours ago)
to me
Hello David,
Sorry for all the troubles, the payment was actually sent to your Zap Surveys account last February 23. But no worries, I just fixed it and sent it to your PayPal account! You should be able to receive it later today! Again, I do apologize for the inconvenience. Have a great day ahead!
Best,
Rona P.
Account Manager
Apps that Pay, LLC
Thanks for the update Dave. Good to hear that the support finally answered you. Of course not great that you still have not received your money. Hope they will arrive very soon. Let us know when/if you receive them.
All the best,
Mikael
I have not received my payment for a week now.. I should be receiving immediately in my PayPal ac as other surveys does..it’s been a week and Zap did not pay me yet
Sorry to hear this Swati. Some sites do not process the payments very fast. I have had payments to PayPal that has taken several weeks to get to my account, and on others I get it within a few hours. So hopefully it is just because Zap Surveys are slow, so you will get your money soon. But from all the comments on this review and from my own experience with it, it is no matter what not a very good survey option.
Feel free to keep us updated about how it goes, and if you get your money.
All the best,
Mikael
It’s been two month now, still getting stuck with $15 dollar, very less surveys in India. How can we help and improve towards our side ?
Hi David,
There is unfortunately not much you can do, if you do not have a lot of access to surveys on Zap Surveys. Zap Surveys is in general not a platform that gives very good opportunities. You just have to keep trying and hope you will get more, or find survey opportunities that are better – I have made a list of the best survey sites for India that you can check out, if you want to look into other options.
All the best,
Mikael
My account is working, but I am not getting any surveys. Why? hoping for a quick answer.
Hi Ravindra,
The amount of surveys that are available to you depends a lot on the country you live in. So maybe it is because Zap Surveys does not have a lot of opportunities in your country. Which country do you live in? Then I can give you a few recommendations for the best survey sites for you.
You can also check out the list of the best sites for specific countries to find out which sites gives the most opportunities in your country.
All the best,
Mikael
I’m from sri lanka.
Hi Ravindra,
I would suggest you to then definitely check out ClixSense. Other sites that could work well for you are Timebucks, Superpay.me, and PrizeRebel.
Hope this helps.
Mikael
Thanks a lots mikael.
You are welcome Ravindra. Feel free to keep me updated about how it goes and let me know, if you have any more questions.
I can use zap survey. Before 7 days I cash out my money on zap survey in PayPal account but, money does not credit on my PayPal account so, what can I do
Hi Bhavik,
It seems from the feedback I get from people that it can take some patience to get your money from Zap Surveys. You can try to contact their support. But it is in general not one of the sites I really recommend, but the two options you have is to wait and be patient or try to contact their support.
Hope this helps and feel free to keep me updated about how it goes.
Mikael
Hello. I have cashed out my $25 to PayPal but have been waiting and am still waiting for payment ????
Sorry to hear that Natalie.
How long have you been waiting? As you can see on the other comments, you are not the only one that have issues about getting your reward. Hope you will get it soon.
Feel free to keep us updated about how it goes.
All the best,
Mikael
Have been waiting about a week
It might take a bit longer – some survey platforms take a while to pay out while others pay out within days. I would wait around another week or so, and if you have not heard from them by then, I would suggest you contact Zap surveys support.
And feel free to let us know what happens – would be great to know when you get your money.
Thanks,
Mikael
It’s very misleading 2 to 3 days I was told
That is definitely misleading and very poor service. I have heard many people having problems with getting their money in time on Zap Surveys, and that is one of the reasons it is not one of my top recommended survey options.
Really hope you will get your money soon Natalie.
All the best,
Mikael
I don’t know what to think. Was this a scam
I hope not Natalie. Sometimes platforms are just slow to pay out, so let’s hope that is the case here, so you will get your money soon. Fingers crossed.
But once you hopefully get your money, I would suggest you to look for other survey options than Zap no matter what. There are so many survey platforms that gives better opportunities, and where you will for sure be paid on time.
How do I delete my account?
Hi Rissa,
I would suggest you to just delete the Zap Surveys app. If you want to do more than that and make sure they delete all your info, you can try to contact the official Zap Surveys support.
Hope this helps.
All the best,
Mikael
I have made the 25 but can’t cash out?? I’m realy upset .. it tells me to cash out I give my PayPal email and it don’t even click …?? What should I do
Sorry to hear this Tino. I have unfortunately heard similar stories from quite a few people. This is one of the reasons it is not a survey app I recommend.
My best suggestion is to contact their support – hopefully they will be able to help you out. And then in the future consider finding other survey options, as it seems a lot of people are having problems with Zap Surveys.
Feel free to keep me updated about how it goes – would be good to know what happens, and I really hope you will get your money.
Mikael
The answers were correct no need to say more
Hi Crystal,
Not sure what you mean with this comment? My website is not associated with Zap Surveys, but is an independent review site, so if it is a comment directly to Zap Surveys’ support, they will not see it here. But if it is because you want to share your experiences with Zap Surveys, you are more than welcome to share it here, so others can see what they are.
Mikael
Pls I am in Ghana . How do I get more surveys
Hi Amed,
I would in general say that Zap Surveys is not a very good place to find surveys. You can instead check out the list of the top 10 paying survey sites. Many of these are also available in Ghana, so that would be a good place to start.
And if you have any more questions or need any help just ask.
Mikael
I am from India. So will the dollars be transferred to indian rupees?
Hi Mohamed,
Once you withdraw to PayPal, you get the money in the currency your PayPal account is in, or they get exchanged into your local currency, when you transfer them from PayPal into your bank account.
I would however not count an earning much on Zap Surveys. If you are from India, you can for example instead check out the list of the best survey opportunities in India. That will give you a lot better chances of getting anything out of surveys than Zap Surveys will in my opinion.
Mikael
Bro, Mikael, I have 3 times received a cashout from zap survey and successfully. But this time it takes very long. It has been 4 weeks and no payment. What do you think about it?
Hi Roby,
I have heard a lot of complaints from people who have had problems getting their money from Zap Surveys. That is also why it is not really one of the survey options I recommend, as there are many sites that are a lot more stable in my experience.
I do not think there is much else to do than to try keep reaching out to their support and hope they will get back to you. And then maybe consider other sites in the future.
But hope you will get your money soon. And feel free to keep me updated about how it goes.
Mikael
I am from India. Some people say zap survey is a fraud. And their app is not showing on Google playstore. Is this app trustable or not? I am reaching near 25 dollars but I am still worried after payout they will provide or not. I am so worried. Has zap survey become a fraud?
Plz help me
Hi Vishal,
I have heard from many people they have problems getting their money from Zap Surveys. It is also not an app I am using any more myself, as it did not have very good opportunities in my opinion.
I cannot say if it is a fraud or not. Can just see it is not in the Google Playstore more and have heard a lot of bad experiences with it.
You can maybe try to send their support a message and ask some kind of question. Often how good an answer a support tells a lot about a site.
But I really hope you will get your money. Sorry I cannot give any more specific information or help you. But feel free to keep me updated about how it goes.
Wish you all the best.
Mikael
is there a website to this since it is not in Google play store?
Hi Ariel,
The developers of Zap Surveys have a website where you can also find contact info. You can find it here: https://www.appsthatpay.co/zap-surveys.html
And feel free to keep me updated. Would be great to know if you get an answer, as it seems many people are having problems with this app.
Mikael
Why is zap paying 0.01$,instead of 25$ ,they are just wasting my effort this day
where did you get the idea that you would get $25 per survey? Or what do you mean?
HELLO, IS THIS AVAILABLE IN PHILIPPINES?
Hi Rose,
I would honestly not recommend Zap Surveys. If you live in the Philippines, there are quite a lot of other better options in my opinion. You can check out a list of the best sites in PH here.
Hope this helps and let me know if you have other questions.
Mikael
Hi I have been trying to contact you guys on my email for days but no reply, so i accidentally put the wrong email to cash out i put .co.uk instead of .com so does this mean i have lost my money?
Hi Katrina,
I think you posted this message the wrong place. This is a review of Zap Surveys so the support of the site will not see your message here as it is not their site. So you have to contact them directly.
Let me know how it goes and if you end up getting your money.
They are a scam and fraudulent. I’m working with a lawyer to disable their platform. There are a lot of people scammed out of their information.
I was making my way to 50$ cash out. I had made $34.04 when it said fresh start. Then dumped my balance and left me with 3$. I did not get to cash out and they have yet to email me back about the problem.
sorry to hear that. Hope you will manage to get through to their support and get an explanation.
Let me know how it goes.
They never respond to emails. Report on USA.gov scams and fraud dept if you’re in the states.
Why is it that Zap survey keep blocking my tap research accounts by saying session blocked how do i solved this please.
It might be because of the country you live in. Or are you using VPN or anything like that?
What is the native currency that ZAP SURVEYS pay out? do they natively pat in USD? Euro? LBS? CAD? i ask because i want to know if i will or will not incur FOREX charges when cashing out via PAYPAL, please and thank you.
As I explain above, I do not really recommend Zap Surveys at all.
I have tried downloading the zap app but it tells me that it is not available in my region..how can I go about it to sign up..and also, I will be very grateful if you could recommend more survey sites for me..thank you
If it is not available in your country, you have to use other options instead. You can check out this list of the best international sites which are the ones you should go for.
What other paying survey app do you recommend?
You can see a list of the best survey apps here.
Can I withdraw money from Uganda from the zap surveys
I explain how it works in the review above. But you should not expect to find a lot of opportunities to earn from your country here, and I am not sure if you can even join.